“Digital disruption is a mindset that ultimately leads to a way of behaving; it bypasses traditional analog barriers eliminating the gaps and boundaries that prevent people and companies from giving
By 2018, IDC Health Insights estimates that 70 percent of healthcare organizations worldwide will invest in consumer-facing technology
We know that digital execution (the how) matters.
Customer service in the digital age is unlike no other time period for service. Yet, at the core it’s still all about solving problems, providing resolutions and communicating relevant information. Even in the digital age,