Very often our clients realize the need to transform the way people (customers, employees, members, vendors, partners, etc.) engage with their brand, product, or service throughout their entire journey, and at every touch point. This transformation process includes a holistic understanding of customer journeys, employee experiences, business processes as well as the applications, software, technology and architecture that power each touch point. Across marketing, sales, commerce, and service, we help our clients better understand the people who matter most to them, re-invigorate how they engage with them, build brand love, and continuously experiment and innovate.
With insights into your customers’ wants and needs, we build and manage innovative experiences that surpass their expectations. Here is what we are thinking about.
A Productive WRECK: 5 Customer Engagement Insights from a Crashed Car
“Life imitates art far more than art imitates Life.” [Oscar Wilde, from “The Decay of Lying: An Observation” 1891] At LiquidHub, I work with a team of designers to translate businesses operations into visual representations.
The key to digital transformation is through APIs (Application Program Interface). APIs make it possible for developers to connect the experiences with the apps we use every day and unlock the value of an organization’s data and assets.