“Life imitates art far more than art imitates Life.”
[Oscar Wilde, from “The Decay of Lying: An Observation” 1891]
At LiquidHub, I work with a team of designers to translate businesses operations into visual representations.
This fall, LiquidHub became a sponsor of CreativeXchange, the Arts + Business Council of Greater Philadelphia’s (ABC) executive education program to bring creativity and innovation into the workplace.
The key to digital transformation is through APIs (Application Program Interface). APIs make it possible for developers to connect the experiences with the apps we use every day and unlock the value of an organization’s data and assets.
According to Aberdeen, companies with extremely strong omni-channel customer engagement retain, on average, 89% of their customers, compared to 33% for companies with weak omni-channel engagement.
Customers are changing the rules and companies must connect with their customers in new ways. Behaviors are evolving along with changing demographics,
“Digital disruption is a mindset that ultimately leads to a way of behaving; it bypasses traditional analog barriers eliminating the gaps and boundaries that prevent people and companies from giving
By 2018, IDC Health Insights estimates that 70 percent of healthcare organizations worldwide will invest in consumer-facing technology
We know that digital execution (the how) matters.
Customer service in the digital age is unlike no other time period for service. Yet, at the core it’s still all about solving problems, providing resolutions and communicating relevant information. Even in the digital age,
“You’ve got to start with the customer experience and work backwards to the technology. It starts with what incredible benefits can we give to the customer. Where can we take the customer?”
Buyers are officially in control of the buying process. This fact is no surprise to marketers and salespeople who have found their roles completely redefined in the past several years.