APIs – A Catalyst to Digital Transformation


The key to digital transformation is through APIs (Application Program Interface). APIs make it possible for developers to connect the experiences with the apps we use every day and unlock the value of an organization’s data and assets.

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How Predictive Analytics Improves Customer Experience


Customer experiences can determine if businesses will succeed or fail. In striving to provide successful experiences, businesses tend to focus on the importance of collecting data.

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Enterprise Mobility: Future of Business IT


Enterprise mobility is creating a business revolution in recent years due to the increase in mobile touch points within the business and its impact on infrastructure. Enterprise mobility is quickly gaining momentum with businesses adopting mobile

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How can the Internet of Things Enhance In-Store Customer Experience?


Connected devices are disrupting the way industries operate, driving new innovations and opportunities to dramatically change the customer experience. The rise of connected devices together with technology has rapidly channeled the Internet of Things (IoT ) capabilities across industries.

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Why Customer Journey Mapping is Key to Improve Customer Experience


In this day and age of digital proliferation it is imperative for businesses to be customer-centric. Almost all businesses are quite good at collecting data on their users. Is the data put to good use?

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