Salesforce Summer ’15 Brings Waves and Playgrounds


sf-img

Raw data imports and a dashboard designer are among new mobile features for the Salesforce Analytics Cloud.

Read More


Data Science Enabled Customer Service with Service Cloud New Intelligence Engine


DataScience and Analysys

According to a recent Harvard Business Review study, business success is now more dependent than ever on the customers’ relationship with the company. Yet while customer service demand rises, so continues an increase in business’ demand for better data and analytics.

Read More


Innovative Features of the Salesforce Sales Cloud: What and Why


Social networking

As Salesforce.com’s Sales Cloud continues to improve and mature, you will start to hear the term “Customer Success Platform” rather than Customer Relationship Management. While the Sales Cloud aims at making sales

Read More


Lead Enrichment for Better CRM Database Maintenance


World information technology

Simply put, lead enrichment is a process that goes beyond regular CRM database maintenance – it is a smarter way to score leads based on explicit data, allowing sales and marketing teams to quickly segment and prioritize key

Read More


Chatter for SharePoint (and many more Winter ’15 Enhancements) Now Available!


iStock_000001506574Small

Who says that salesforce.com and Microsoft can’t play nicely?

Read More


Top 10 Customer Relationship Management Articles for Wealth Advisors


WealthManagers

It’s been said that the best gift is time. As many wealth advisors and their firms are busy wrapping up 2014, we thought we’d save you some time by recapping our best CRM discussions of the year.

Read More


The Effects of Marketing and Sales Alignment


The-Effects-Marketing-Sales-Alignment

Aligning marketing and sales teams is essential to the success and sustainability of every business. Although, according to a 2014 Corporate Visions Study, only ten

Read More


Successful Sales Follow-up Calls start with CRM


They're the best team in the call center

If you are a salesperson, you probably know the phrase, “the fortune is in the follow up.” Yet the real key to better lead conversion lies not in simply following up, but rather doing it in a timely fashion.

Read More


Top 4 Advantages to Using a Cloud CRM System for Wealth Managers


Advantages-Cloud-CRM

The practical application of cloud-based CRM can bring tremendous financial advantages to wealth management firms. Compared to the higher costs typically associated

Read More


Preparing for Marketing Automation


Preparing-Marketing-Automation

With more and more companies accepting the idea that a Marketing Automation system is as necessary to the marketing department as a CRM system is to the sales department, marketers are looking for information on

Read More


CRM Budgeting – Contracting a CRM Partner


CRM-Budgeting-Contracting-A-CRM-Partner

CRM budgeting is the most productive practice to ensure your investment actually provides a positive financial return. Working with a CRM partner can make the difference when it comes to ROI longevity.

Read More


Salesforce Tip: Use Action Plans to schedule repetitive tasks


Salesforce-Action-Plans-thumb

Do you or any of your team members have repetitive action items that requires scheduling the same series of tasks for different contacts? Action Plans by Salesforce Labs lets you create reusable task

Read More